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12 Companies with Outstanding Customer Service

Every company wants to have the best customer service. After all, this is what is going to keep your customers happy and make sure they come back and use your business again! There are many ways that companies reach out to their customers and improve their experience and interactions with them. ...

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3 Things to Consider When Choosing a Work Order Software

As a business owner, making the decision to invest in work order software is one of the best choices you can make. Using the work order software will allow for your employees to fill out work order tickets quickly and efficiently, and allow them to help their customers pay bills in a timely manner.  With the use of this software, you're eliminating the risk of having your customers sit on hold with the customer helpdesk while your employees are working to resolve an issue. In fact, each year Americans spend 900 million hours on hold. By using efficient work order software, you're keeping your customers happy and enhancing your customer service.  If you're looking to make your customer service better, you may decide to purchase a work order software. However, before purchasing the perfect work order management software for your business, there are a few things to consider. Let's take a look at a few of them.  ...

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Tips to Help You Improve Your Company's Customer Service

As a business owner, keeping your customers happy and coming back is one of your main priorities. Your customers are the reason for your company's success, so it's extremely important to keep them pleased. So, how can you do this? The answer lies within the practice of excellent customer service. Customer service refers to pretty much any contact or interaction a customer has with a business. They may get in contact with the customer helpdesk if they have any specific questions or issues with a product or service, but customer service covers all manners of behavior. When you perform customer service well, it even involves customers who reach out to the company's customer service line just to rave about how great of an experience they've had with the business.  If you're a business owner or manager, it's important to reevaluate your customer service practices from time to time. If you feel as if there are some things that could change for the better, there are some easy steps you can take to improve your customer service. Let's take a look at a few of them.  ...

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3 Mistakes To Avoid With Customer Service

Did you know that the average person typically spends a total time of 43 days on hold throughout their life? That's 1,032 hours spent waiting for a customer helpdesk to assist them! Fortunately, there are a few ways for every business owner to avoid putting valued customers on hold. If you're looking for a better way to serve your customers, a simple ticket management system or customer service improvement could be potential solutions. However, the key to both of these strategies is organization. Keeping track of what is said to each customer with a ticket platform can be crucial in this mission. And to help you avoid making mistakes during this transition, we've outlined a few of the most common ones you should try to avoid. ...

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Keep Your Customers Happy With A Ticketing System

As technology advances, more and more businesses are making the switch to work ticket software instead of traditional emails. In many cases, these changes happen in the form of helpdesk ticketing system software, often used to help deal with customer-related issues. Despite the constant improvements in technology, many businesses choose to stick with the old email-based system. Unfortunately, this system can be difficult to manage depending on the volume of messages sent. An estimated 122 business-related emails were sent every day in 2015 alone. Just think how much technology has advanced since then! The problems are likely piling up. And if your company is one that refuses to change to a ticket platform, you could be missing out on a number of benefits including: ...

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3 Major Benefits Of Implementing New Project Management Tools

A 2013 survey by Gallup found that 70% of American workers somewhere between "disengaged" or "actively disengaged" at work. This means that they're not giving 100% to their jobs, and may be easily distracted by emails, social media, or similar digital mediums. That can lead to poor productivity and customer dissatisfaction. So how do you, as a business owner or manager, handle this issue? One of the solutions that you can consider is investing in new project planning tools and techniques. If the old way of handling a project and those working on it isn't panning out, then you need to try something new. Let's take a closer look at some of the benefits new project planning tools have to offer. ...

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Process Management Software: What Is it and How Can You Benefit From it?

If you work in an environment that requires a lot of back and forth between both customers and fellow employees, then you know how much time simple correspondence can cost you. Up to 28% of the work week in the United States, on average, is consumed by emails. These emails can be to customers addressing complaints, or to your peers addressing their issues. The best way to handle all of this correspondence? Finding the best process management software you can afford. ...

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3 Tips To Making Software Changes At Your Company Go Smoothly

Emails, tickets, and tasks are commonly found in the working environments of most Americans, detailing their daily responsibilities and deadlines straight from their bosses or their customers. In 2015 alone, the number of emails sent and received was more than 205 million, and that number has grown every year by 3% since. That is a lot of tasks to be completed. ...

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What Makes a 'Good' Manager? 4 Things To Look For

Excellent managers come in all shapes and sizes, but they are all experts in tracking productivity and efficiency. Some managers are loud or quiet, some are calm, and some get angry easily. Ultimately, their personality and management style matters a lot less than whether they produce results.  So how do you know if you have a potentially excellent manager on your hands? Here are four things that you should look for before hiring or promoting a new manager: ...

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