A screenshot from FacetTRAK work management software with a train in front speeding upward

Easier. Quicker. Better.

We Help You Get On Track.

The only easy-to-use work ticket software built for your service business.


We help service business owners track time and invoice customers easily. Get your 30-day free trial now.

Get Paid Faster!

FacetTRAK makes time tracking easy, even on the go. Shorten your billing turnaround time with a better solution than paper work logs.

Integrate with Quickbooks!

Are you a Quickbooks Enterprise user? Our smart integration option allows your employees to enter time in Facet TRAK. Save time with invoices created automatically.

Customer History – Quick!

With customer ticket history at your fingertips no matter where you are, you can find solutions easier than ever for common issues and document client information fast.

Projects: On Time, On Budget!

With built-in project budgeting flows and Gantt charts, the project management module allows your team to stay on time and on budget.

Dispatch Smarter!

Assign tickets instantly (or automatically!) and escalate issues in seconds. Reduce wait time and confusion with FacetTRAK’s efficient dispatch features.

Mobile? No Problem!

Take FacetTRAK on the road and get rid of paper solutions that get lost and damaged. Get instant, real time updates in the office while your team is on the road.

Welcome to FacetTRAK

See how we can help your business become more profitable.

FacetTRAK Fixes REAL Issues for Service Businesses!

✔ Accurate billing every time.
✔ Easy to learn and use every day.
✔ See information anywhere.
✔ Manage small or large teams with ease.

Fix the Problem at the Source!

✔ Tickets take 30 seconds to create on average in FacetTRAK.
✔ Real-time data for billing and management means you can invoice clients on your schedule.
✔ Customers can sign off on work electronically.
✔ There’s no paper to get lost in the truck!

FacetTRAK Makes Dispatching Fast and EASY!

✔ See everything in the dispatch panel.
✔ See which employees are free to take another ticket.
✔ Smart queues allow you to assign tickets automatically based on severity and priority.
✔ Customers are happier and employees are informed of new tasks immediately!

Time Tracking Made Simple

Easily track time and projects, even on-the-go. Add time from a ticket or manually.

screenshots of graphs from the FacetTRAK ticket system alongside a smiling woman looking at a laptop

Simple, Instant Oversight

FacetTRAK features on-demand reporting tailored to your needs. See your service stats overall or by employee for a look into the state of your team and your business. Managerial insights, graphs, and tables provide information you need at a moment’s notice.

Starting at $15 per month

We built FacetTRAK to streamline service business operations. Only pay for what you need, and we’ll grow with you.

See Why Real Users LOVE FacetTRAK!

One of the best features of the new FacetTRAK is that when you are making a new ticket it shows you the last 5 tickets for the customer, so you can see if that issue has been dealt with recently.  I also like the escalating feature, that allows you to send the ticket to either a senior tech or the onsite queue.

Terry O.Administrative Assistant

FacetTRAK has a database of solutions for common (and not-so-common) issues that saves support time and makes us more efficient. Any business with customers who call in or email regularly will benefit!

Adam M.Helpdesk Technician

FacetTrak helps me in putting the tickets in the queue- it eliminates me from having to decide who to assign it to and who is available. Secondly, I think the ability to attach emails into the ticket is extremely helpful as well, eliminates us having to forward to a tech or anyone else who may to reference the email.

Katie S.Accounting Clerk

It is easy to view what tickets are open, and you have a personalized dashboard that you can change to your taste. What I really love is the new timesheet section of the ticket system. You can easily view what tickets have been completed in a easy to use graphical interface.

Philip G.Network Technician

Download FacetTRAK Now

Get a 30-day trial for free! See what makes FacetTRAK the best work management software for service businesses on the market today. Our customers love FacetTRAK, and we know you will, too!