Easier. Quicker. Better.
We Help You Get On Track.
The only easy-to-use work ticket software built for your service business.
GET ON TRACK. STAY ON TRACK.
We help service business owners track time and invoice customers easily. Get your 30-day free trial now.
Welcome to FacetTRAK
See how we can help your business become more profitable.
Service Businesses Underbill Their Customers.
FacetTRAK Fixes REAL Issues for Service Businesses!
✔ Accurate billing every time.
✔ Easy to learn and use every day.
✔ See information anywhere.
✔ Manage small or large teams with ease.
Fix the Problem at the Source!
✔ Tickets take 30 seconds to create on average in FacetTRAK.
✔ Real-time data for billing and management means you can invoice clients on your schedule.
✔ Customers can sign off on work electronically.
✔ There’s no paper to get lost in the truck!
Service Businesses Lose Time Dispatching Tickets.
FacetTRAK Makes Dispatching Fast and EASY!
✔ See everything in the dispatch panel.
✔ See which employees are free to take another ticket.
✔ Smart queues allow you to assign tickets automatically based on severity and priority.
✔ Customers are happier and employees are informed of new tasks immediately!
Time Tracking Made Simple
Easily track time and projects, even on-the-go. Add time from a ticket or manually.
✔ Failproof time tracking ensures invoicing goes smoothly
✔ Track time even over multiple days or on-site visits
✔ Easy to edit and integrates with Quickbooks seamlessly with our add-on module
Simple, Instant Oversight
FacetTRAK features on-demand reporting tailored to your needs. See your service stats overall or by employee for a look into the state of your team and your business. Managerial insights, graphs, and tables provide information you need at a moment’s notice.
✔ Search across all workplaces or find location-specific information
✔ Gantt charts help visualize project details
✔ Use intuitive menus to create custom reports
Starting at $15 per month
We built FacetTRAK to streamline service business operations. Only pay for what you need, and we’ll grow with you.
Essentials
$15
per user
monthly
FacetTRAK Ticketing System
FacetTRAK Mobile App
Dispatch and Scheduling
Reports and Advanced Search Features
Customer Information Panels
Premium
$45
per user
monthly
Everything in Essentials
Quickbooks Integration*
CRM Module*
Project Management
Active Directory Integration*
*Set-Up Fee May Apply.
See Why Real Users LOVE FacetTRAK!
One of the best features of the new FacetTRAK is that when you are making a new ticket it shows you the last 5 tickets for the customer, so you can see if that issue has been dealt with recently. I also like the escalating feature, that allows you to send the ticket to either a senior tech or the onsite queue.
FacetTRAK has a database of solutions for common (and not-so-common) issues that saves support time and makes us more efficient. Any business with customers who call in or email regularly will benefit!
FacetTrak helps me in putting the tickets in the queue- it eliminates me from having to decide who to assign it to and who is available. Secondly, I think the ability to attach emails into the ticket is extremely helpful as well, eliminates us having to forward to a tech or anyone else who may to reference the email.
It is easy to view what tickets are open, and you have a personalized dashboard that you can change to your taste. What I really love is the new timesheet section of the ticket system. You can easily view what tickets have been completed in a easy to use graphical interface.
Download FacetTRAK Now
Get a 30-day trial for free! See what makes FacetTRAK the best work management software for service businesses on the market today. Our customers love FacetTRAK, and we know you will, too!