Home /  Features  /  Overview


Learn About Our Process Management & Helpdesk Ticketing System Software

One Software Solution For:

• work tickets

• sales leads

• dispatching

• scheduling appointments

• digital signatures

• tracking productivity

It's all in FacetTRAK.

Web-Based Ticket Management System: Access your live data from anywhere in the world and view up-to-date statuses at all times.

Color-coded statuses help your team visually understand the type of work that needs attention. Built-in functionality detects when a ticket has not been updated and may have been overlooked.

Customer information is automatically pulled into each ticket when it is created. Reliable contact details are available at a glance!

Use the “Customer” tab on any ticket to quickly get a list of past work tickets. This makes it easier to identify trends or recurring problems.

Easily edit and update company or contact information from within the work ticket.

Staff can leave internal notes regarding each customer. This helps provide better service and centralized communication among your team.

Quickly compose email directly from the work ticket with no guesswork or typos on the email address!

Compose your email subject & message directly from the ticket system. The customer will be emailed, and you can easily include others on the email using the Recipient & cc: fields.

Project Management Features: Manage multi-ticket projects related to the same overarching goal. See overall progress to completion.