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Manage all of your locations from one convenient interface with FacetTrak.

Manage Your Technicians More Effectively With Productivity Tracking Software

Customer Helpdesk & Productivity Tracking Software

  • Easily view all the tickets assigned to one user (for workload optimization)
  • Scan their latest log entries across tickets to spot trends or redundancies
  • Visual charts show where they’re spending their time, based on categories customizable to your business
  • Optional feature: ticket subscriptions, get alerts on the tickets or customers you care most about

Dispatcher Panel

  • Overview panel to view tickets and resolve conflicts easily
  • Real-time GPS locating of the technician’s devices to quickly re-route or add an appointment to their scheduled route
  • Ability to give reliable updates to customers on how close the technician is to the appointment
  • Calendar features notify you immediately of potential scheduling conflicts