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Overview      

FacetTRAK ...Your Next Service Management Software

Features

TRACK SERVICE CALLS

Keep a detailed view on your processes and operations.

• Track priorities with real-time updates

• Oversee both in-shop and on-site service tickets

• Eliminate overdue tickets and cherry picking

 

MONITOR EMPLOYEE PRODUCTIVITY

Enable your team to optimize time usage and increase productivity.

• Get the most out of service technicians

• Use fewer staff to accomplish the same work to increase profitability

DISPATCH WITH EASE

Spend less time tracking down employees in the field. Schedule quickly and simply.

• Schedule each resource by calendar (Outlook capable)

• Notes and comments about customers pop-up when scheduling

• Track techs by GPS using map features

• Email maps to technicians in the field

 

 

EASE OF USE FOR EMPLOYEES

Onboarding is fast with intuitive navigation and streamlined processes.

• Quickly enter detailed work tickets and updates

• Easily find open tickets for the customer, priorities, and aging

• Lookup customers information as needed

MOBILE WORKFROCE READY

Eliminate hiccups in the field or onsite with our offline-capable software.

• Online and offline capabilities

• Collect legal digital signatures

• Download tickets before going offline

• System will automatically update tickets when back online

 

 

TRACK MULTIPLE FACILITIES

Separate multiple locations, or get an overview of all operations.

• Track multiple shops and/or practices in one instance

• Multi-facility and location specific reporting

CUSTOMER RELATIONSHIP MANAGEMENT

Opportunities won't slip way with quick and easy entry and updates for leads.

• Track opportunities

• Transfer to service as deals are closed

• Quick contact function allows contact of many prospects without extensive detail

• Mobile capabilities allow sales staff to connect anywhere

 

 

CLOUD BASED

Low startup costs and cross-platform capabilities keep your business running smoothly.

• Much lower startup cost

• Cross platform capabilities (PC, Tablet, Android, and Browser)

• Automatic backups

• No maintenance needed by user

• Automatic security updates

SECURITY FEATURES

Keep your data safe with access levels, Active Directory capabilities and two-factor authentication.

• Secure logins for each user

• Granular security only lets employees into authorized areas

• Active Directory capable

• Two-factor authentication ready

• Mobile capabilities allow sales staff to connect anywhere