Cloud-Based Ticket Management Software

    Access your live data from anywhere in the world. Never arrive unprepared.

    Dispatch Technicians with Confidence

    Schedule and manage appointments with ease using the built-in panel featuring GPS tracking.

    Keep FacetTrak at Your Side with Our Mobile App

    Collect on-site, legal customer signatures and payments, and modify tickets on-the-go.

    Managerial Insights When You Need Them

    Manage your workforce effectively with real-time reports on productivity and time allocation.

    Customized Software to Meet Your Needs

    Your business is unique. Isn’t it time for a ticket system that fits it perfectly?

Check out our demo installation and give it a test drive!

3 Tips To Making Software Changes At Your Company Go Smoothly

business process management softwareEmails, tickets, and tasks are commonly found in the working environments of most Americans, detailing their daily responsibilities and deadlines straight from their bosses or their customers. In 2015 alone, the number of emails sent and received was more than 205 million, and that number has grown every year by 3% since. That is a lot of tasks to be completed.

So how do you manage it? You get a business process management software. Task management software isn't anything new, as these programs have been on the market for a long time now. They're critical tools of project management for any workplace to have.

What Do They Do?

You can use this task tracking software to see what needs to be done for your work, or the work of your employees, and what steps have already been taken. This means that you won't need to send as many emails, as tracking productivity and efficiency is more convenient and more manageable. Therefore, you can focus on more important things like expanding your business and customer retention.

But how do you successfully implement business process management software into your company?

  • Talk About It Early and Often
    Making drastic changes like implementing a new software is going to annoy your employees if they already have a system in place they like or are used to. People like routine and getting that routine disrupted, even to make things better and easier, is bound to frustrate them. By giving them advance notice and reminding them often, they'll be more prepared and used to the idea that a change is coming.

  • Work With Employees
    It's important that the employees get the system down and are comfortable with it. One way to do that is to focus on employees who seem to catch on quickly and make them part of the process. They can be a valuable resource to the company by training other employees and helping smooth over the transition.

  • Encourage Training
    Along with the previous point, hold training sessions often. Training your employees often and in a group environment can remove any misgivings they might have. If they can see that other people are adapting to a new system, they'll be more inclined to give it a chance. Feeling inadequate can affect employees, so encouraging camaraderie can help improve that feeling or remove it entirely. You should also encourage your employees to talk openly with you about this new business process management software and what frustrations they have. This way you can find a solution that benefits them and the company.

Remember that your employees may not like the changes, as they will be used to their routine. Keep these tips in mind and the transition process will be smooth and hopefully without issue.

Comprehensive Dispatcher Panel

GPS Tracking

Email and Calendar Integration

Multiple Locations Supported

FacetTRAK includes comprehensive features not found in any other ticketing system. The easiest way to grow the bottom line of your service business is with our integrated ticket system.

Track your leads, create and manage tickets from any location, provide direct on-site customer sign-off of work orders.

  • Track your leads & sales with full CRM capabilities.
  • Create and manage tickets from any location.
  • Create custom projects and contracts for unique & efficient management.
  • Mobile friendly with off-line data synchronization abilities.
  • Built in GPS tracking allows efficient tracking and routing of in-field technicians.

FacetTRAK is an incredibly powerful, full featured CRM & ticketing system.

"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO