Cloud-Based Ticket Management Software

    Access your live data from anywhere in the world. Never arrive unprepared.

    Dispatch Technicians with Confidence

    Schedule and manage appointments with ease using the built-in panel featuring GPS tracking.

    Keep FacetTrak at Your Side with Our Mobile App

    Collect on-site, legal customer signatures and payments, and modify tickets on-the-go.

    Managerial Insights When You Need Them

    Manage your workforce effectively with real-time reports on productivity and time allocation.

    Customized Software to Meet Your Needs

    Your business is unique. Isn’t it time for a ticket system that fits it perfectly?

Check out our demo installation and give it a test drive!

3 Things To Look For In Your Business Monitoring Software

productivity tracking softwareIf you're holding a position in your company that has even the slightest amount of responsibility, you're likely bogged down with emails. According to estimates, there were somewhere around 122 business related emails sent and received in 2015 alone, and that's just on average. There could be tons more or less, depending on the person.

Some of these emails might be related to the job itself, like work tickets for specific problems, or they might just be daily business updates related to contracts and sales. Either way it can become a hassle, especially if you're getting emails about the progress of a ticket or a customer complaint.

And that's where productivity tracking software can come in to help.

But how do you find the best too to help your project management and its techniques for future projects?

Here are some things to look for in your productivity tracking software:

Compatible with Mobile Devices
If you can, get a software that you can access on the web, Android, and iOS devices. Having access to your business data on the go can definitely come in handy, and can help you stay up to date no matter where you are.

Advanced Project Management Features
Project management is one of the central points of the software, and so having a lot of easily customized features should be one of the key components. The idea is that this software will give you the ability to organize, delegate, and control all your projects on the go. And it should be able to allow you to track the progress at all times.

Employee Monitoring Capabilities
Another key feature for productivity tracking software should be the ability to monitor employee productivity. It should be easy to surprise your employees wherever you, or they, are. Remote workers should be able to be monitored and accessed just as easily as in-house employees.

Productivity tracking software can come with several features and abilities, but every form of this software should generally be reliable and able to help with tracking productivity and efficiency. Seeing in real time the status of your company lets you know how you can improve.

It can also be one of many tools of project management, working as part of a set of project planning tools and techniques that allow you or your employees to finish in a timely and efficient manner. This process should include a list of the steps taken, and what comes next. Keeping organized is important in every business field, and you want to make sure that you document every step to see where improvement could be made.

These are just some of the features you should have in your software. There are many others, and if you have questions regarding them, feel free to contact us. We'll be glad to assist you in finding the software right for your business.

Comprehensive Dispatcher Panel

GPS Tracking

Email and Calendar Integration

Multiple Locations Supported

FacetTRAK includes comprehensive features not found in any other ticketing system. The easiest way to grow the bottom line of your service business is with our integrated ticket system.

Track your leads, create and manage tickets from any location, provide direct on-site customer sign-off of work orders.

  • Track your leads & sales with full CRM capabilities.
  • Create and manage tickets from any location.
  • Create custom projects and contracts for unique & efficient management.
  • Mobile friendly with off-line data synchronization abilities.
  • Built in GPS tracking allows efficient tracking and routing of in-field technicians.

FacetTRAK is an incredibly powerful, full featured CRM & ticketing system.

"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO