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Basic CMS Ticketing System

Manage all of your locations from one convenient interface with FacetTrak.

Web-Based Ticket Management System

Access to your live data from anywhere in the world and view up-to-date statuses at all times.

  • Support for all current browsers (Firefox, IE, Safari, Chrome) on all platforms (Windows, Mac, Linux, Blackberry, Apple, Android)
  • Fully web responsive for ease-of-use across mobile devices and tablets


Everything You’d Expect From A CMS Ticketing System …and more!

  • Full customer and user information, including the ability to manage vendors, companies, projects and customers
  • Highly flexible search filtering with advanced options for sorting and narrowing results
  • Common permissions for administrators, accounting, technicians and management to view the information they need to see
  • The best ticketing tools offer robust reporting from sales leads, to customer tickets, to tickets that need to be billed


Central Communication With Your Customers

  • Send emails directly from the system with ticket or appointment information
  • Generate calendar events for appointments, automatically added to the customer’s Outlook and Google calendars
  • Ticket subscription, both for your customers and for managers who want to keep an eye on a ticket’s progress, allows real-time updates when comments are added, the appointment is rescheduled or the status changes

Highly Customizable Interface

If you struggle with finding a solution that fits your company’s workflow, this software can adapt to how you like to view your data:

  • Everything can be custom-tailored to your business needs
  • Customize what you see on reports, turn on and off the features your business needs (or doesn’t need!)
  • You can create custom fields, specific to your industry or in-house vocabulary