Manage all of your service tickets from all your locations from one convenient interface with FacetTRAK.
Everything You’d Expect From a Ticketing System …and more!
Full customer and user information, including the ability to manage vendors and projects
Highly flexible search filtering with advanced options for sorting and narrowing results
Common permissions for administrators, accountants, technicians and management to view the information they need to see
Robust reporting features for managers
Track sales leads and easily convert lead information to customer data
Convert completed customer tickets to billings
Ticket Platform Features
Manage large projects that encompass multiple tickets related to the same overarching goal
Assign approved hours for each segment and view the breakdown of hours used versus hours projected
Organize vendor information to ensure that the approved vendors are used per project or per ticket
Access to your live data from anywhere in the world and view up-to-date statuses at all times.
Support for all modern browsers (Chrome, Firefox, Edge, Safari) on all platforms (Windows, MacOS, Linux, Blackberry, Apple iOS, Android)
Fully web responsive for ease-of-use across mobile devices and tablets
Android App Available
Automatic Updates (no waiting to download and install)
More Effective Communications with Your Team
Centralize Communication With Your Customers
Send emails directly from the system with ticket or appointment information
Generate calendar events for appointments, automatically added to the customer’s Outlook and Google calendars
Ticket subscription, both for your customers and for managers who want to keep an eye on a ticket’s progress. This allows real-time updates to subscribers when comments are added, the appointment is rescheduled or the status changes