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Excellent managers come in all shapes and sizes, but they are all experts in tracking productivity and efficiency. Some managers are loud or quiet, some are calm, and some get angry easily. Ultimately, their personality and management style matters a lot less than whether they produce results.
So how do you know if you have a potentially excellent manager on your hands? Here are four things that you should look for before hiring or promoting a new manager:
A Good Manager Always Keeps the Big Picture in Mind
It's easy to fill your day with meetings and activities. It's less easy to deliver actual results. That's why the best managers approach their business strategically rather than getting bogged down by the little things. When evaluating a manager, make sure they have the ability to prioritize the things that truly matter and say no to busywork that doesn't.
A Good Manager Finds New Solutions
When you've been embedded in a system for an extended period of time, it's easy to get used to the way things are "supposed" to happen. That's why an outsider can often see obvious solutions that would never occur to you. For instance, getting better tools for project management or work ticket software can save an entire department valuable time. A great manager should know how to find new methods for tracking productivity and efficiency in their department.
A Good Manager Is Unafraid To Question or Be Questioned
As long as they're being questioned in a thoughtful and respectful way, the best leaders should never be afraid to be challenged. They should be independent thinkers who are open to feedback. That's often the sign of a good manager, someone who doesn't dismiss dissenting opinions or questions for personal reasons. Likewise, leaders must be fearless when speaking up and questioning their own bosses.
A Good Manager Doesn't Avoid Conflicts; They Settle Them
On average, a workplace manager spends about 25% to 40% of their time dealing with the conflicts that arise at work. That means they will have to address these issues and make decisions that might not be popular. Because of this, he or she should have good diplomacy skills and experience defusing conflict in the workplace.
These are just some things to look for in a good manager, but these traits should indicate whether someone is ready for more responsibility. Not everyone is cut out for a management position, and hiring a new leader is one of the most important decisions any business owner can make.
Looking for new tools for tracking productivity and efficiency? Facet Trak offers modern process management software and customer ticket platforms for the modern office.
"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO