BETTER SERVICE. LESS FRUSTRATION. MORE PROFIT.

    Cloud-Based Ticket Management Software

    Access your live data from anywhere in the world. Never arrive unprepared.

    Dispatch Technicians with Confidence

    Schedule and manage appointments with ease using the built-in panel featuring GPS tracking.

    Keep FacetTrak at Your Side with Our Mobile App

    Collect on-site, legal customer signatures and payments, and modify tickets on-the-go.

    Managerial Insights When You Need Them

    Manage your workforce effectively with real-time reports on productivity and time allocation.

    Customized Software to Meet Your Needs

    Your business is unique. Isn’t it time for a ticket system that fits it perfectly?

Check out our demo installation and give it a test drive!

Use Integrated Project Management Software to Keep Employees On Track

integrated project management softwareIf you're a project manager or oversee the way employees choose and complete tasks, having some kind of integrated project management software might be incredibly useful to you and become one of your key tools of project management. Integrated project management software like FacetTrak can help you improve productivity if it's related to poor time or task management and reduce an employee's ability to choose the easiest tasks first from project lists. This software is ideal for business owners or for managers who oversee service-based companies, whether that's construction, repair services, IT personnel, etc., as it can help streamline a helpdesk ticketing system or work well with work ticket software. It may also help employees multitask more efficiently, using overviews and color-coded systems, which increases their level of productivity as well. 


Other Than Software, How Can Productivity Be Increased in the Workplace? 
Creating an environment where employees feel engaged and like an active part of the company is important. Gallup ran a survey in 2013 that showed that 70% of American workers feel either disengaged or "actively disengaged" while they're at work. However, over 70% of employees who do feel actively engaged have a strong belief in positively impacting customer service, which benefits the company. 


Keeping employee relationships cordial and conflicts at a minimum can also increase productivity. Indeed, between 60-80% of problems within organizations come from issues with employee relationships and the average workplace manager actually spends a quarter or more or their time dealing with these types of conflicts. 


Technology like an automated voicemail system might also help increase productivity, reducing the amount of time that employees and customers alike are on hold. Generally, we cumulatively spend about 900 million hours on hold every year. And software, like integrated project management software or helpdesk ticketing system software. 


How Does Integrated Project Management Software Help? 
The best process management software helps create a timeline for projects and tasks that need to be completed, keeps track of your resources, and offers status updates to help you better oversee the project. It can help connect a lot of loose ends and make your whole methodology more streamlined. 


This type of software can also improve communication between team members, divvy out tasks in a logical manner, and help prioritize tasks that need to get done, using milestones, project hierarchies, and timelines. 


You may also be able to easily draw up reports (progress, overview, expense, and other custom reports) for your team or executives to review, using this kind of software. 


Improve productivity and employee engagement with software like FacetTrak. With its help, you can manage in-house staff and service tracking in a much simpler and more efficient way.

Comprehensive Dispatcher Panel

Multiple Locations Supported

Email and Calendar Integration

GPS Tracking

FacetTRAK includes comprehensive features not found in any other ticketing system. The easiest way to grow the bottom line of your service business is with our integrated ticket system.

Track your leads, create and manage tickets from any location, provide direct on-site customer sign-off of work orders.

  • Track your leads & sales with full CRM capabilities.
  • Create and manage tickets from any location.
  • Create custom projects and contracts for unique & efficient management.
  • Mobile friendly with off-line data synchronization abilities.
  • Built in GPS tracking allows efficient tracking and routing of in-field technicians.

FacetTRAK is an incredibly powerful, full featured CRM & ticketing system.

"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO