BETTER SERVICE. LESS FRUSTRATION. MORE PROFIT.

    Cloud-Based Ticket Management Software

    Access your live data from anywhere in the world. Never arrive unprepared.

    Dispatch Technicians with Confidence

    Schedule and manage appointments with ease using the built-in panel featuring GPS tracking.

    Keep FacetTrak at Your Side with Our Mobile App

    Collect on-site, legal customer signatures and payments, and modify tickets on-the-go.

    Managerial Insights When You Need Them

    Manage your workforce effectively with real-time reports on productivity and time allocation.

    Customized Software to Meet Your Needs

    Your business is unique. Isn’t it time for a ticket system that fits it perfectly?

Check out our demo installation and give it a test drive!

3 Ways a Ticketing System Could Improve Your Helpdesk Response Time

customer helpdeskCustomer service is an integral part of having a good reputation as a company. The response times of your customer helpdesk are key to making sure that your customers hold a good opinion of your company. However, sometimes you can't help slow responses. And when a backlog does occur, it can feel impossible to get back on track. The end result is decreased response time in serving your customers, and ultimately less customers.

In general, the response time at companies can triple in the afternoon, compared to the fastest response times, which are seen between 9 and 11 a.m.

One of the best ways to decrease the time between responses is to have the best ticketing tools available to your workers. Digital ticket platforms will show them the most urgent of cases and exactly when those cases were submitted. The latest work ticket software can play a major role in increasing customer support and employee efficiency.

Here is a list of benefits that your customer helpdesk could see with access to a digital helpdesk ticketing system software.

  1. Centralized In One Location
    A good ticketing software can make the tracking of information far easier. Instead of remembering to CC someone on an endless email stream so that they know the history, all the information you need is listed right in the ticket for that issue. This makes it easier to move tasks around between workers or departments. It also allows you to have all the information at a moment's notice if you have to go and handle other issues, instead of digging through dozens of emails for the relevant information again.
     
  2. Prioritize Workflow
    Ticketing softwares allow your customer helpdesk to more easily prioritize workflow. Examining the issues, and the notes related to them, can help your agents more easily pinpoint which issue is the most important at that time, and which ones can be put off a little longer. This will ensure the most high priority tasks are completed first, which will help improve customer satisfaction.
     
  3. Easy Continuity
    It's easier to handle an employee leaving or being absent with these tools. Unlike with emails, you have the ability to re-task tickets to other employees with more capacity. You can handle gaps in employment and still resolve the issues that are at hand.


These are just some of the reasons to consider getting a digital ticketing system over an email-based help system. They are fundamentally better overall and can do more for your company as a whole. There's a reason the world's largest companies are already utilizing ticketing tools to better serve their customers. 

If you have any questions regarding how a ticket system can improve your company, feel free to contact us for more information. We'll be happy to assist you.

Comprehensive Dispatcher Panel

GPS Tracking

Email and Calendar Integration

Multiple Locations Supported

FacetTRAK includes comprehensive features not found in any other ticketing system. The easiest way to grow the bottom line of your service business is with our integrated ticket system.

Track your leads, create and manage tickets from any location, provide direct on-site customer sign-off of work orders.

  • Track your leads & sales with full CRM capabilities.
  • Create and manage tickets from any location.
  • Create custom projects and contracts for unique & efficient management.
  • Mobile friendly with off-line data synchronization abilities.
  • Built in GPS tracking allows efficient tracking and routing of in-field technicians.

FacetTRAK is an incredibly powerful, full featured CRM & ticketing system.

"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO