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Customer service is an integral part of having a good reputation as a company. The response times of your customer helpdesk are key to making sure that your customers hold a good opinion of your company. However, sometimes you can't help slow responses. And when a backlog does occur, it can feel impossible to get back on track. The end result is decreased response time in serving your customers, and ultimately less customers.
In general, the response time at companies can triple in the afternoon, compared to the fastest response times, which are seen between 9 and 11 a.m.
One of the best ways to decrease the time between responses is to have the best ticketing tools available to your workers. Digital ticket platforms will show them the most urgent of cases and exactly when those cases were submitted. The latest work ticket software can play a major role in increasing customer support and employee efficiency.
Here is a list of benefits that your customer helpdesk could see with access to a digital helpdesk ticketing system software.
These are just some of the reasons to consider getting a digital ticketing system over an email-based help system. They are fundamentally better overall and can do more for your company as a whole. There's a reason the world's largest companies are already utilizing ticketing tools to better serve their customers.
If you have any questions regarding how a ticket system can improve your company, feel free to contact us for more information. We'll be happy to assist you.
"We've put 30 years of experience in the IT service industry into creating the most powerful, affordable, and easy to use cloud-based CRM & ticketing system for service companies with technicians in the field.” -- Brian Ford, FacetTRAK CEO