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Keep Your Customers Happy With A Ticketing System

As technology advances, more and more businesses are making the switch to work ticket software instead of traditional emails. In many cases, these changes happen in the form of helpdesk ticketing system software, often used to help deal with customer-related issues. Despite the constant improvements in technology, many businesses choose to stick with the old email-based system. Unfortunately, this system can be difficult to manage depending on the volume of messages sent. An estimated 122 business-related emails were sent every day in 2015 alone. Just think how much technology has advanced since then! The problems are likely piling up. And if your company is one that refuses to change to a ticket platform, you could be missing out on a number of benefits including: ...

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3 Major Benefits Of Implementing New Project Management Tools

A 2013 survey by Gallup found that 70% of American workers somewhere between "disengaged" or "actively disengaged" at work. This means that they're not giving 100% to their jobs, and may be easily distracted by emails, social media, or similar digital mediums. That can lead to poor productivity and customer dissatisfaction. So how do you, as a business owner or manager, handle this issue? One of the solutions that you can consider is investing in new project planning tools and techniques. If the old way of handling a project and those working on it isn't panning out, then you need to try something new. Let's take a closer look at some of the benefits new project planning tools have to offer. ...

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Process Management Software: What Is it and How Can You Benefit From it?

If you work in an environment that requires a lot of back and forth between both customers and fellow employees, then you know how much time simple correspondence can cost you. Up to 28% of the work week in the United States, on average, is consumed by emails. These emails can be to customers addressing complaints, or to your peers addressing their issues. The best way to handle all of this correspondence? Finding the best process management software you can afford. ...

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3 Tips To Making Software Changes At Your Company Go Smoothly

Emails, tickets, and tasks are commonly found in the working environments of most Americans, detailing their daily responsibilities and deadlines straight from their bosses or their customers. In 2015 alone, the number of emails sent and received was more than 205 million, and that number has grown every year by 3% since. That is a lot of tasks to be completed. ...

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What Makes a 'Good' Manager? 4 Things To Look For

Excellent managers come in all shapes and sizes, but they are all experts in tracking productivity and efficiency. Some managers are loud or quiet, some are calm, and some get angry easily. Ultimately, their personality and management style matters a lot less than whether they produce results.  So how do you know if you have a potentially excellent manager on your hands? Here are four things that you should look for before hiring or promoting a new manager: ...

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Multitasking for Managers: 3 Tips You Haven't Tried To Improve Multitasking

It is no secret that the pace of our work lives has gotten faster. The Internet has done amazing things to connect businesses with clients and their partners, but it has also exponentially increased the speed at which we must work to keep up. The main result of this is the increased importance of multitasking in our work places. With multiple overlapping deadlines and the constantly evolving demands of the marketplace, the number of tasks in front of the average employee has skyrocketed -- email alone is responsible for taking up 28% of the average work week. However, if you are in a management position, then the pressure to multitask effectively is even greater. This guide is designed to provide you with some project planning tools and techniques that will help you and your employees better juggle office responsibilities and deadlines.   ...

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3 Things To Look For In Your Business Monitoring Software

If you're holding a position in your company that has even the slightest amount of responsibility, you're likely bogged down with emails. According to estimates, there were somewhere around 122 business related emails sent and received in 2015 alone, and that's just on average. There could be tons more or less, depending on the person. Some of these emails might be related to the job itself, like work tickets for specific problems, or they might just be daily business updates related to contracts and sales. Either way it can become a hassle, especially if you're getting emails about the progress of a ticket or a customer complaint. And that's where productivity tracking software can come in to help. But how do you find the best too to help your project management and its techniques for future projects? Here are some things to look for in your productivity tracking software: ...

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Need Help Managing Customer Support? Try Getting a Ticketing System!

One of the biggest time sinks for managers is handling customer complaints. On average, a workplace manager spends 25% to 40% of their time dealing with conflicts. Sometimes they might know all the details of the issues, they might have well-documented emails with all the information they need. But, often, they have to search through piles of them to find what they need. So how do you save your managers, or even just the helpdesk employees, time and make the process more efficient? A CMS ticketing system. A CMS ticketing system can do wonders for your customer helpdesk, and for a number of reasons. It's one of the best process management software investments a company can make. Here are a few benefits of a helpdesk ticketing system software that you may not have thought of: ...

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3 Ways a Ticketing System Could Improve Your Helpdesk Response Time

Customer service is an integral part of having a good reputation as a company. The response times of your customer helpdesk are key to making sure that your customers hold a good opinion of your company. However, sometimes you can't help slow responses. And when a backlog does occur, it can feel impossible to get back on track. The end result is decreased response time in serving your customers, and ultimately less customers. In general, the response time at companies can triple in the afternoon, compared to the fastest response times, which are seen between 9 and 11 a.m. One of the best ways to decrease the time between responses is to have the best ticketing tools available to your workers. Digital ticket platforms will show them the most urgent of cases and exactly when those cases were submitted. The latest work ticket software can play a major role in increasing customer support and employee efficiency. Here is a list of benefits that your customer helpdesk could see with access to a digital helpdesk ticketing system software. ...

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What To Do Concerning Emails From Customers - Start From The Top!

Emails are one of the most common, and often effective, ways to communicate in the business world. In an average working professional's day, there are an estimated 122 business related emails sent and received, according to statistics from 2015. That same year, an estimated total of 205 million emails were sent, at least those related to business. ...

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