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3 Things To Look For In Your Business Monitoring Software

If you're holding a position in your company that has even the slightest amount of responsibility, you're likely bogged down with emails. According to estimates, there were somewhere around 122 business related emails sent and received in 2015 alone, and that's just on average. There could be tons more or less, depending on the person. Some of these emails might be related to the job itself, like work tickets for specific problems, or they might just be daily business updates related to contracts and sales. Either way it can become a hassle, especially if you're getting emails about the progress of a ticket or a customer complaint. And that's where productivity tracking software can come in to help. But how do you find the best too to help your project management and its techniques for future projects? Here are some things to look for in your productivity tracking software: ...

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Need Help Managing Customer Support? Try Getting a Ticketing System!

One of the biggest time sinks for managers is handling customer complaints. On average, a workplace manager spends 25% to 40% of their time dealing with conflicts. Sometimes they might know all the details of the issues, they might have well-documented emails with all the information they need. But, often, they have to search through piles of them to find what they need. So how do you save your managers, or even just the helpdesk employees, time and make the process more efficient? A CMS ticketing system. A CMS ticketing system can do wonders for your customer helpdesk, and for a number of reasons. It's one of the best process management software investments a company can make. Here are a few benefits of a helpdesk ticketing system software that you may not have thought of: ...

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3 Ways a Ticketing System Could Improve Your Helpdesk Response Time

Customer service is an integral part of having a good reputation as a company. The response times of your customer helpdesk are key to making sure that your customers hold a good opinion of your company. However, sometimes you can't help slow responses. And when a backlog does occur, it can feel impossible to get back on track. The end result is decreased response time in serving your customers, and ultimately less customers. In general, the response time at companies can triple in the afternoon, compared to the fastest response times, which are seen between 9 and 11 a.m. One of the best ways to decrease the time between responses is to have the best ticketing tools available to your workers. Digital ticket platforms will show them the most urgent of cases and exactly when those cases were submitted. The latest work ticket software can play a major role in increasing customer support and employee efficiency. Here is a list of benefits that your customer helpdesk could see with access to a digital helpdesk ticketing system software. ...

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What To Do Concerning Emails From Customers - Start From The Top!

Emails are one of the most common, and often effective, ways to communicate in the business world. In an average working professional's day, there are an estimated 122 business related emails sent and received, according to statistics from 2015. That same year, an estimated total of 205 million emails were sent, at least those related to business. ...

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How To Keep Your Customer's Frustrations Low!

Customer service, either on the receiving or the assisting end, can be a hassle. There is a lot of frustration, a lot of time on hold (Americans spend 900 million hours on hold every year!), and a lot of anger over responses, or lack of responses. It's one of the most frustrating aspects of any business. ...

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5 Best Practices For Effective Customer Service

Your clients and customers are central to your organization. Keeping them satisfied will encourage customer loyalty and positive online reviews, so it is worth your time to invest in your customer service strategy. Once you have selected the best possible service team, follow these strategies for more effective and productive customer service.  ...

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Use Integrated Project Management Software to Keep Employees On Track

If you're a project manager or oversee the way employees choose and complete tasks, having some kind of integrated project management software might be incredibly useful to you and become one of your key tools of project management. Integrated project management software like FacetTrak can help you improve productivity if it's related to poor time or task management and reduce an employee's ability to choose the easiest tasks first from project lists. This software is ideal for business owners or for managers who oversee service-based companies, whether that's construction, repair services, IT personnel, etc., as it can help streamline a helpdesk ticketing system or work well with work ticket software. It may also help employees multitask more efficiently, using overviews and color-coded systems, which increases their level of productivity as well.  ...

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