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What To Do Concerning Emails From Customers - Start From The Top!

Emails are one of the most common, and often effective, ways to communicate in the business world. In an average working professional's day, there are an estimated 122 business related emails sent and received, according to statistics from 2015. That same year, an estimated total of 205 million emails were sent, at least those related to business. ...

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How To Keep Your Customer's Frustrations Low!

Customer service, either on the receiving or the assisting end, can be a hassle. There is a lot of frustration, a lot of time on hold (Americans spend 900 million hours on hold every year!), and a lot of anger over responses, or lack of responses. It's one of the most frustrating aspects of any business. ...

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5 Best Practices For Effective Customer Service

Your clients and customers are central to your organization. Keeping them satisfied will encourage customer loyalty and positive online reviews, so it is worth your time to invest in your customer service strategy. Once you have selected the best possible service team, follow these strategies for more effective and productive customer service.  ...

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Use Integrated Project Management Software to Keep Employees On Track

If you're a project manager or oversee the way employees choose and complete tasks, having some kind of integrated project management software might be incredibly useful to you and become one of your key tools of project management. Integrated project management software like FacetTrak can help you improve productivity if it's related to poor time or task management and reduce an employee's ability to choose the easiest tasks first from project lists. This software is ideal for business owners or for managers who oversee service-based companies, whether that's construction, repair services, IT personnel, etc., as it can help streamline a helpdesk ticketing system or work well with work ticket software. It may also help employees multitask more efficiently, using overviews and color-coded systems, which increases their level of productivity as well.  ...

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