Manage all of your locations from one convenient interface with FacetTrak.
Web-Based Ticket Management System
Access to your live data from anywhere in the world and view up-to-date statuses at all times.
Support for all current browsers (Firefox, IE, Safari, Chrome) on all platforms (Windows, Mac, Linux, Blackberry, Apple, Android)
Fully web responsive for ease-of-use across mobile devices and tablets
Everything You’d Expect From A CMS Ticketing System …and more!
Full customer and user information, including the ability to manage vendors, companies, projects and customers
Highly flexible search filtering with advanced options for sorting and narrowing results
Common permissions for administrators, accounting, technicians and management to view the information they need to see
The best ticketing tools offer robust reporting from sales leads, to customer tickets, to tickets that need to be billed
Central Communication With Your Customers
Send emails directly from the system with ticket or appointment information
Generate calendar events for appointments, automatically added to the customer’s Outlook and Google calendars
Ticket subscription, both for your customers and for managers who want to keep an eye on a ticket’s progress, allows real-time updates when comments are added, the appointment is rescheduled or the status changes
Highly Customizable Interface
If you struggle with finding a solution that fits your company’s workflow, this software can adapt to how you like to view your data:
Everything can be custom-tailored to your business needs
Customize what you see on reports, turn on and off the features your business needs (or doesn’t need!)
You can create custom fields, specific to your industry or in-house vocabulary